Carrie is a call handler for the ambulance service. Every day she makes split-second decisions as she deals with a succession of emergencies; from a young man who has fallen whilst attempting to put up a flag, to a mother dealing with the death of her only son. Carrie is gifted with the knack of calmly helping people through their most vulnerable moments. Each episode is a collage of heart-stopping stories, where Carrie’s indiscriminate acts of kindness can mean the difference between life and death.
The programme contains scenes of a traumatic nature.

Carrie ….. Sarah Ridgeway
Will ….. Rick Warden
Ian ….. Michael Jibson
Nick ….. Archie Christoph-Allen
David/ Æssan ….. Keneth Collard
Peter ….. Sam Dale
Bella ….. Sadie Gray
Natalie ….. Anna Spearpoint
Lauren ….. Yasmin Mwanza
Gwen ….. Clare Corbett

Production Co-ordinator ….. Luke MacGregor
Technical Producers ….. Keith Graham, Sam Dickinson

Writer ….. Al Smith
Director ….. Sally Avens

A BBC Studios Production